Refund & Returns

Overview

Refund Policy

Effective Date: January 1st 2026

Thank you for choosing Metro Shipping Containers. We are committed to providing high-quality shipping containers and exceptional service to our customers throughout Sanger, Texas, and the greater DFW metroplex. This Refund Policy outlines the terms and conditions under which refunds are issued.

1. Our Commitment to Customer Satisfaction

We understand that purchasing a shipping container is a significant investment. That is why we have developed a clear and fair container store return shipping policy. Our goal is to ensure that every customer receives a container that meets their expectations. However, we also recognize that issues can occasionally arise. Therefore, we have established straightforward procedures for reporting problems, requesting refunds, and arranging return shipping.

2. When Are Refunds Available?

At Metro Shipping Containers, we allow refunds for containers that arrive damaged or defective. If your container has significant damage or defects that affect its usability, you may be eligible for a full or partial refund. Our container store return shipping process ensures that returning a defective container is simple and cost-effective for our customers.

3. Reporting Issues Within 7 Days

To qualify for a refund under our container store return shipping policy, you must report any issues within 7 days of taking delivery of your container. This timeframe allows us to address problems promptly while ensuring that containers are inspected in a timely manner.

Reports received after the 7-day window will not be eligible for a refund. Therefore, we strongly recommend that you inspect your container thoroughly upon delivery and contact us immediately if you notice any problems.

4. Return Shipping Costs Are Covered by Us

One of the key benefits of our container store return shipping policy is that we cover all return shipping and pickup costs. If your refund request is approved, we will arrange for the container to be picked up from your location at our expense. You do not need to worry about transportation costs or logistics when returning a damaged or defective container.

5. Container Inspection and Refund Approval

Once we receive your returned container, our team conducts a thorough inspection to confirm the defects reported by the customer. This step ensures that our container store return shipping process is fair and transparent for everyone involved.

Refunds are then processed within 3 business days after we have received and inspected the returned container. Approved refunds are issued to the original payment method used for the purchase.

6. Non-Refundable Items and Services

While our container store return shipping policy is designed to be fair, certain items and services are non-refundable:

Non-Refundable Deposit
We charge a non-refundable deposit to hold inventory. This deposit secures your container and removes it from our available inventory. Once paid, this deposit is non-refundable under any circumstances.

Delivery Fees
Delivery fees are non-refundable, even if a refund is issued for the container. These fees cover the cost of transportation, fuel, and labor required to deliver your container.

Custom Modifications
Any custom modifications requested by the customer (such as painting, insulation, electrical work, shelving, or roll-up doors) are non-refundable. These services are performed based on your specific requirements and cannot be reversed.

Used Containers Sold “As-Is”
Used containers are sold “as-is” and are only subject to return if they are highly defective. Minor defects, including surface rust, paint fading, dents, and cosmetic imperfections, are to be expected from used containers and do not qualify for a refund. By purchasing a used container, you acknowledge and accept these conditions.

7. How to Initiate a Refund

To initiate a refund under our container store return shipping policy, please contact us using one of the following methods:

Phone: —
Text: —
Email: contact@metrocontainerstx.com

When contacting us, please provide:

Your order number or invoice number
A detailed description of the issue
Photographs or video evidence of the damage or defect (if applicable)

8. Order Cancellation Policy

Orders that have not yet been delivered may be canceled. However, the non-refundable deposit will be retained. Delivery fees paid are also non-refundable.

Custom orders cannot be canceled once work has begun. If you cancel a custom order before work begins, the deposit will be retained, and any expenses incurred (such as materials purchased) will be deducted from any refund.

9. Customer Responsibilities

To ensure a smooth delivery and protect your refund eligibility under our container store return shipping policy, customers are responsible for:

Ensuring that the delivery site is accessible and suitable for container placement
Inspecting the container thoroughly upon delivery and noting any visible damage on the delivery receipt
Reporting any issues within the 7-day inspection window

10. Exceptions and Limitations

Force Majeure
Metro Shipping Containers is not liable for delays or damages caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, or transportation disruptions.

Customer Responsibility
Customers are responsible for ensuring that the delivery site is accessible and suitable for container placement. Any damages incurred during placement due to site conditions are the customer’s responsibility.

Inspection Upon Delivery
We strongly recommend that customers inspect the container thoroughly upon delivery. Any visible damage or defects should be noted on the delivery receipt before signing. Failure to do so may impact your refund eligibility.

11. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under this policy shall be resolved in the courts located in Denton County, Texas.

12. Why Choose Metro Shipping Containers

Fair and Transparent Policies: Our container store return shipping policy is designed to protect both our customers and our commitment to quality.
Free Return Shipping: We cover all return shipping and pickup costs for approved refunds.
Quick Processing: Refunds are processed within 3 business days of inspection.
Locally-Owned & Operated: As a Sanger-area supplier, we provide personalized service and local expertise.
Competitive Prices: We offer affordable container solutions without sacrificing quality.

13. Contact Us

If you have any questions about our container store return shipping policy or need assistance with a refund request, please do not hesitate to contact us:

Metro Shipping Containers
Email: contact@metrocontainerstx.com
Phone: —
Address: 4272 Cowling Road, Sanger, Texas – 76266

14. Policy Updates

Metro Shipping Containers reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly.

Frequently Asked Questions

What is the container store return shipping policy?
Our container store return shipping policy allows refunds for damaged or defective containers. Issues must be reported within 7 days of delivery, and we cover all return shipping costs.

How long do I have to report a problem?
You have 7 days from the date of delivery to report any issues with your container.

Who pays for return shipping?
We cover all return shipping and pickup costs for approved refunds.

How long does it take to process a refund?
Refunds are processed within 3 business days after we receive and inspect the returned container.

Are deposits refundable?
No, deposits to hold inventory are non-refundable.

Can I return a used container?
Used containers sold “as-is” are only returnable if they are highly defective. Minor cosmetic issues are expected and do not qualify for a refund.

Proudly serving Sanger, Denton, Pilot Point, Krum, and all of North Texas.

Last Updated: February 12th 2026.